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The following are several Frequently Asked Questions that may be of interest.
What are your shipping rates and how much to you charge to ship outside of the US? Also, do you charge a handling fee?

We try to make our products as reasonable as possible and we do not charge any handling fee. Our shipping rates are below and apply anywhere in the world: Shipping prices: (Purchase Price range: $25-$50, Shipping: $4.75 USD) (Purchase Price range: $50-$70, Shipping: $6.75 USD) (Purchase Price range: Over $70, Shipping: free)


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How long will it take to get a video if I order it today?

We do our best to ship the video on the same day you order or the next day. You will generally have it in 4-7 days after you place the order. We ship USPS worldwide with international orders arriving approximately 10-14 days after the order is placed.


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You don't have a DVD that covers my specific bike. Will I get enough information from a DVD made on for a similar bike to help me do the procedure correctly?

This is our most often asked question. We pride ourselves in making bike specific DVD's that show every step of the process. Many people have purchased a DVD for a similar bike and have used the information contained in the DVD along with their service manual to perform the procedure. Most of the differences between similar bikes are small. For example, one bike will have 4 bolts instead of five. We have never had anyone contact us saying they were not able to do the procedure correctly. I believe you will be able to perform the procedure if the bikes are similar.


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How do you decide what DVD’s to produce?

Our customers decide for us. We do surveys on KTMTalk.com and Thumpertalk.com. Based on the feedback we receive, we target the procedures people are most interested in


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How do I know if the video will be too basic or over my head?

The videos are done with the beginner in mind. I believe that a 15 year old could perform any of the procedures. Keep in mind, some of the procedures are pretty complicated but we walk you through step-by-step.


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What feeler gauges and size should I use for my valve adjust?

You will likely need more than one size. The size depends on your bike's valve wear depth. Motion Pro makes nice gauges that come with several sizes to cover most bikes and ATV's. We go into considerable detail in the DVD on how to tell which gauge sizes to use. Motion Pro's website and feeler gauges are at: http://www.motionpro.com/parts/tools/product/tappet_feeler_gauges/


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Why are the top end and suspension DVD’s more expensive than the other DVD’s?

The Top end and suspension DVD’s take much longer to film and edit than the other DVD’s. I think they pack more value too. Look at the cost of having the top end done at a shop.


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Do you sell VHS tapes?

We do not offer VHS. If enough people ask for it then we’ will offer it.


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How do you know when your valves are out of adjustment?

The symptoms are: Engine is hard to start (this problem can be masked with an electric starter) Lack of power Mechanical failure (oops- you waited too long) A regular valve adjustment will save you a lot of money in the long run. Some of the new valve sets can cost around $600 just for the parts. This is a good example where an ounce of prevention is worth a lot.


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How do you know when you need to replace the oil in shocks and forks?

It is hard to tell when the oil has broken down due to heat/friction and dirt is restricting the flow through the passageways. The degradation occurs slowly and it’s hard to differentiate between changes in terrain and changes in the suspension operation. You should always be able to predict how your suspension will react when hitting obstacles and be confident that the bike isn’t going to over or under compensate. If you get surprised and thrown around then you need an oil change and possibly a suspension modification. I can always tell a big difference when I change my suspension oil. It’s like riding a new bike again. And it’s not that painful of a procedure once you know how to do it like the Pro’s do. Visit Thumpertalk.com and KTMTalk.com for specific advice on suspension. Both sites have suspension specialist that can answer your specific question


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How do you know when your top end needs to be rebuilt?

Casual riders may have a hard time telling that the bikes performance is lacking unless you are drag racing against your buddy. If you ride competitively you won’t be getting the hole shot if your bike isn’t in tip-top condition. Four stroke riders may notice that more smoke than normal is coming out of the exhaust. Reduced performance is only one reason the rebuild the top end. The biggest reason that casual riders should change their piston and rings is to prevent major engine damage. The lower skirt of the piston isn’t very thick and can fatigue with heat and use. The fatigued material can break off and damage the cylinder wall and the bottom end. Splitting the cases is quite expensive and generally beyond the scope of a shade-tree mechanics skill level. Most riders overlook the cleaning of the power valve on two-strokes. The operation of the power valve is critical to good performance across the rpm range of the engine. The power valve operates in a harsh environment – right in the path of the hot, carbon laden exhaust. Some two stroke bikes have an access cover that can be removed to view the operation of the power valve. To do this, put the bike on a stand and start the bike. Remove the access cover while the bike is running and see if the power valve is operating as you turn the throttle past the half way point. If the power valve linkage doesn’t move through it’s full range then you know its time for a good cleaning.


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Do you support the KTM Adventure 990?

For Shocks and Forks we do and please see our database for appropriate make and model. For Valves and Top Ends we do not since it is a V-Twin. Valve adjustments are done every 10,000 miles and take about 5 hrs so we recommend taking them into a shop. Top Ends do not need to be replaced like a dirt bike since the V-Twin engine should last a long time.


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